Cancellation Policy

To ensure fairness to all clients and to respect both our instructors and the limited nature of reformer classes, we operate a 8-hour cancellation policy.

• Cancellations made more than 8 hours before your session can be rescheduled at no additional cost.

• Cancellations made within 8 hours, or failure to attend, will result in the session being charged as a Member £5.00 and as a Drop in client your pass will be deducted for the session.

No-Shows

If you do not attend a booked session and have not cancelled in advance, this will be treated as a no-show.

• The session will be deducted from your package or charged in full

• A £20 no-show fee may also be applied

This policy allows us to:

• Keep classes running smoothly

• Support our instructors

• Offer spaces to clients on waiting lists

We appreciate your understanding and respect for our schedule.

Purchase Policy

We aim to keep our booking and payment process simple and transparent.

• Payment: All sessions, classes, and packages must be paid for in full at the time of booking

• Validity: Class packs and credits are valid only for the stated period and cannot be extended

• Non-transferable: All purchases are for individual use only and cannot be shared

• Refunds: All purchases are non-refundable, unless required by law

• Promotions: Intro offers and promotions may have specific terms and limited availability

By purchasing a session or package, you agree to these terms.

Terms & Conditions

These Terms apply to all services provided by ODE Reformer Cheshire (“we”, “us”, “our”) to clients (“you”).

By booking or attending a session, you agree to the following:

1. Definitions

• Services: All reformer Pilates classes, private sessions, and related services

• Session: Any booked class or appointment

• Premises: 1 Welles Street, Sandbach CW11 1GT

2. Booking & Attendance

• All sessions must be booked in advance and are subject to availability

• Bookings are confirmed only upon payment

• Clients must be 16+ to attend

Late arrivals may not be permitted entry for safety reasons and will be treated as a late cancellation.

3. Cancellations

• More than 8 hours’ notice: reschedule at no cost

• Less than 8 hours: session charged ( £5.00 Members and lost credit for drop in’s and class packs)

• No-shows: session lost + potential £20 fee

We may consider exceptional circumstances at our discretion.

If we cancel a session, you will be offered:

• A rescheduled session

• Credit

4. Payments & Packages

• All sessions must be paid in advance

• Packages are non-refundable and non-transferable

• Expiry dates are strictly applied

We reserve the right to update pricing at any time.

5. Health & Safety

By attending, you confirm that:

• You are fit to participate in reformer Pilates

• You have disclosed any injuries, conditions, or relevant medical information

• You understand that participation is at your own risk

Our instructors are qualified professionals but do not provide medical advice.

We recommend consulting a GP if you have any concerns before attending.

Grip socks must be worn for safety and hygiene.

6. Studio Conduct

• Arrive on time for your session

• Mobile phones should be silenced

• Respect for instructors and other clients is expected at all times

We reserve the right to refuse entry or remove clients for inappropriate behaviour.

7. Changes to Services

We may make changes to:

• Class times

• Instructors

• Equipment

Sessions may be cancelled due to unforeseen circumstances. In such cases, credit or refunds will be provided.

8. Liability

We are not responsible for loss or damage to personal belongings.

Nothing in these terms excludes liability for death or personal injury caused by negligence or your statutory rights.

9. Privacy

Your personal data is handled in accordance with UK GDPR and our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of England & Wales.

Returns & Refunds Policy

• Classes & Packages: Non-refundable and non-transferable

• Late cancellations: Non-refundable

Refunds may be considered in exceptional circumstances at our discretion.

Privacy Policy (Short Version)

ODE Reformer Cheshire is committed to protecting your personal data.

What We Collect

• Contact details (name, email, phone)

• Booking and attendance information

• Health information (where relevant for safe training)

How We Use It

• To manage bookings and payments

• To ensure your safety during sessions

• To communicate with you (including updates and offers if you opt in)

Legal Basis

We process your data under:

• Contract (to deliver services)

• Legal obligations

• Legitimate interests

• Consent (for marketing)

Data Sharing

We do not sell your data.
We only share it with trusted systems (e.g. booking/payment providers).

Your Rights

You have the right to:

• Access your data

• Request corrections or deletion

• Withdraw marketing consent

Contact: hello@odereformercheshire.co.uk